Who Is Melissa Reynoso Villa at Wright at Home Roofing & Exteriors?
Melissa Reynoso Villa is the Office Manager at Wright at Home Roofing & Exteriors, coordinating projects and ensuring homeowners enjoy a seamless 5-star experience.
At Wright at Home Roofing & Exteriors, we know that every successful project begins long before shingles are nailed or siding panels are set in place. It starts with a team member who sets the tone for the entire homeowner experience.
For us, that person is Melissa Villa, our dedicated Office Manager. Since joining the company in May 2022, Melissa has been the first friendly voice many homeowners hear and the steady organizer who keeps projects moving smoothly from start to finish.
Her Journey to Wright at Home Roofing & Exteriors
Melissa was born and raised in Minneapolis and now lives in Ramsey. She brings with her not only local insight but also a deep connection to the construction world. Growing up in a family involved in building trades—and now married to someone who also works in construction—she understands the industry from both a professional and personal perspective.
That familiarity gives her a natural ability to relate to homeowners and anticipate their needs.
Her professional path before Wright at Home Roofing & Exteriors reflects her detail-oriented nature. She first worked as a legal assistant, where accuracy and organization were key. Later, she transitioned into a program assistant role, where she focused heavily on planning and scheduling.
Those experiences became the perfect preparation for her current position, where scheduling and execution are critical to delivering high-quality residential roofing and siding services.
Melissa’s Role in Supporting Minnesota Homeowners
Melissa’s day-to-day responsibilities are wide-ranging. She’s often the first point of contact for homeowners, answering questions, scheduling consultations, and setting expectations. Melissa is the glue that lets our crews focus on what they do best—delivering exceptional craftsmanship on site.
Her responsibilities include:
- Answering homeowner questions with clarity and empathy
- Scheduling consultations and timelines to keep projects on track
- Coordinating crews and project logistics so work flows smoothly
- Ensuring seamless communication from the first call to the final walkthrough
What she values most about her work is the human side of the job. Melissa enjoys interacting with homeowners, listening to their ideas, and learning about their long-term plans for their homes.
She takes pride in making sure homeowners feel heard and supported throughout the process, not just at the beginning. For her, success means creating a seamless experience that leaves families confident in their decision to trust Wright at Home Roofing & Exteriors. That dedication is reflected in the words of our customers—just take a look at our 5-star reviews and see why so many Twin Cities homeowners choose us for their projects.
Challenges and Rewards of Her Work
Of course, not every moment is easy. One of the most challenging parts of Melissa’s role is when a project isn’t the right fit for Wright at Home Roofing & Exteriors. Saying no is never easy, but she approaches those situations with honesty and empathy, ensuring homeowners still feel respected and understood.
The most rewarding part, however, comes when projects come full circle. Melissa loves hearing the excitement in a homeowner’s voice before work begins and the gratitude they express once the transformation is complete. Those moments remind her why her role matters so much—she’s not just scheduling jobs, she’s helping people realize their vision for their homes.
Looking Ahead
Melissa is always focused on growth. Her goal for the coming year is to expand her knowledge across all aspects of the business, from project management to product expertise. By continuing to learn and strengthen her skills, she’s preparing herself to support even more homeowners and contribute to the company’s reputation for excellence in the Minneapolis metro.
Life Beyond the Office
Outside of work, Melissa enjoys slowing down and spending time with family. She loves baking and cherishes the simple moments that balance out her busy professional life. A baseball fan, she follows both the Minnesota Twins and the New York Yankees—a fun mix of hometown pride and East Coast tradition.
Why Melissa Is Key to Wright at Home Roofing & Exteriors
Melissa embodies what makes Wright at Home Roofing & Exteriors different: a focus on people. Her ability to connect with homeowners, organize complex projects, and keep everything running smoothly makes her an invaluable part of the team. She brings warmth, professionalism, and genuine care for others to every interaction.
As Wright at Home Roofing & Exteriors continues to deliver trusted residential roofing and siding services across the Twin Cities, Melissa ensures the process behind the scenes is as reliable as the workmanship on the roof.
Trust Wright at Home Roofing & Exteriors for Your Exterior Needs
Our team at Wright at Home Roofing & Exteriors believes the heart of our success lies in the people who care for homeowners every step of the way. Team members like Melissa make sure that from the very first phone call to the final walkthrough, every experience is handled The Wright Way.
If you’re considering roofing, siding, or storm damage repair, let our team show you the difference true customer care makes. Contact Wright at Home Roofing & Exteriors today for a free consultation.
